Business Elements is the market leader in providing solutions on Microsoft Dynamics 365 Customer Engagement and Microsoft AI in the Belgium and Luxembourg Area. With over 70 experienced consultants, we offer a broad range of expertise on Customer Engagement, Artificial Intelligence and Digital Marketing.
As a Microsoft Tier 1 Cloud Solution Partner, we also offer dedicated support services for our customers.
We deliver outstanding service to ensure that clients’ expectations are met. Our team combine business and technical knowledge with specific industries expertise (Finance, Insurance, Public Sector, Members Associations and Interests Groups, …), to provide excellent results for organizations that intend to leverage their business with their solution technologies.
Additionally, we develop products extending the functionalities of the Microsoft Dynamics 365 Customer Engagement platform, allowing us to propose powerful and innovative Vertical Solutions and Plugins.
We only work with Microsoft certified specialists who built their expertise on numerous CRM projects in national and international companies such as Axa, Delta Lloyd Life, Belfius, Keytrade Bank, Isabel, EVS, Nexans, Arcelor Mittal …
Business Elements strongly believes that helpful solutions are achievable in cost, scope and complexity for any type and size of business.
To ensure balance between price, quality, functionality and scalability, we deliver cloud based solutions, knowing that for most customers, this licensing and deployment model is the ideal foundation for their organization. If flexibility, privacy and continuity are priorities, we also provide and support on premise solutions.
In order to offer perfect budgetary control of the project, we use the Microsoft recommended project implementation methodology Sure Step, which is based on industry best practices. This allows us to guarantee faster implementation times, deliver more work with the same resources and achieve a higher customer satisfaction.
Chief Executive Officer (CEO)
Laurent worked during 10 years for Microsoft where he took on the roles of Microsoft Advertising Country Director, Strategy & Operations Director, and Business Applications Director.
Before joining Microsoft, he was active in the media industry as Digital Director at RMB, the advertising sales house of several publishers, including RTBF, NRJ and MTV Networks.
Previously, Laurent built his experience in the ICT sector, where he was CRM Project Leader at Traviata (Real Dolmen), Sales Manager at IRIS Group and Global Head of Sales & Marketing at Jonckers Software Localization.
Chief Operating Officer (COO)
Jones Started his career as .NET developer and focused on Microsoft Dynamics CRM from 2008. He is one of the leading CRM consultant in Europe and masters thoroughly the platform and all possible kinds of integrations. He has been involved in more than 90 national and international CRM projects as developer, technical lead or solution architect.
Chief Technology Officer (CTO)
After a first experience as co-founder of an ERP Service company, Stephane became one of the first certified Microsoft Dynamic CRM consultant in Europe and helped companies implement CRM for more than 10 years before joining Business Elements. As one of the co-founder of the Dynamics 365 User Group for Belgium and Luxembourg, he also enjoys being a speaker at CRM eXtreme, CRMUG and Microsoft Technical Nights.
Chief Financial Officer (CFO)
Christoph has been Finance and Administration Manager of a Private Bank for 10 years and started his own CRM Consultancy Company before founding Business Elements.
He gained a broad CRM experience by managing more than 80 national and international projects, mainly in the Financial and Insurance sector.