We are proud to announce you that we now are Cloud Solution Provider (CSP) DIRECT.

Direct providers offer customers all-inclusive services and are capable of managing all aspects of the customer engagement, as detailed below.

The requirements asked for participation in the direct CSP model are, among others:

• Provide unique value added on top of the Microsoft Online Services.The direct model is not meant to be transaction-only; partners should also offer customers incremental value through managed services and/or packaged IP that enhances the value of solutions.
• Be the single point of contact for the billing and provisioning relationship with customers. Resellers can control the billing relationship in both direct and indirect models; however, for direct, it is a requirement that the reseller engaged with Microsoft owns this process from end to end.
• Be the front-line support for customers for Microsoft online services. Partners with a direct relationship with Microsoft are expected to provide on-going support for common issues related to billing, the service itself, usage of service, and so on.

Be a market-maker. Direct partners in most cases are those capable of generating significant scale and take share at a rapid pace. While there is no defined threshold as an entry point for the CSP direct model, partners should be able to perform near the top of their peers for their respective market(s).

Thanks to Microsoft for their trust in Business Elements