Sell more with Social Selling Assistant Microsoft Social Engagement introduces Social Selling Assistant, to empower your salespeople to sell more by leveraging social media. With this application, your salespeople get personalized and smart recommendations to share on their social networks to enable them increase their social presence, gain trust from their followers, and generate more leads. You can access Social …
Create records for email from unknown senders with orgDBorgSettings
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Learning Path authoring now available in Dynamics 365 (online)!
Learning Path allows you to deliver custom content specific to the role assigned to a user, and publish different content to different organizations within your deployment. This means, for example, that on a given page, screen, form, or view, you can display different Help content for sales people vs. customer service reps. You can also display different content for the …
Relevance Search is now available in Dynamics 365 (online)!
How does it work? When a System Administrator enables Relevance Search, data in enabled entities is fully synced to the search index and data changes begin to sync continuously. When you search for something, such as “nancy is opening a new Contoso retail store”, the search is executed against the Azure Search index. Results are returned with a match to …
Microsoft Dynamics Marketing today and what comes next – How can you continue using your data?
When it comes to transitioning to the next generation of marketing and customer engagement automation tools from Microsoft, there are a few topics of interest: The life cycle of Dynamics Marketing Migration and My Data questions Licensing questions in relation to the next generation of tools How customer of Microsoft Dynamics Marketing best migrate to the next generation of marketing …
Dynamically fill a 2-level Ribbon Flyout button with a populate script
When pushing the XML generated by RibbonWorkbench the 2nd level was displaying a “No actions available” message. Typically this message refers to a missing command attribute on the button tag, but not in this case. The solution is to add a PopulateDynamically=”true” attribute on the FlyoutAnchor tag.
Dynamics 365 app for Outlook is coming soon!
Productivity is everything. Sales people and customer service experts want to achieve more in less time, and focus on getting the job done as efficiently as possible. Dynamics CRM App for Outlook was first introduced in CRM 2016. Now, it’s the time for the next generation of the app—Dynamics 365 App for Outlook, which will be available in the fall …
Microsoft Dynamics 365, first look
It’s here. The first look at the next generation of intelligent business applications in the cloud. Use digital intelligence to reimagine what’s possible for your business. Dynamics 365 unifies CRM and ERP capabilities into applications that work seamlessly together across sales, customer service, field service, operations, financials, marketing, and project service automation. Start with what you need, add applications as …
Automating Agent Actions with Cognitive Services Speech Recognition in USD
Microsoft’s Cognitive Services offer an array of intelligent APIs that allow developers to build new apps, and enhance existing ones, with the power of machine-based AI. These services enable users to interact with applications and tools in a natural and contextual manner. These types of intelligent application interactions have significant applicability in the realm of Service, to augment the experiences …
What’s new in Microsoft Dynamics CRM 2016 SP1
Productivity features New user Guide tailored for the user (role) Collaboration gets better with Office 365 Groups enhancements (CRM Online) See our previous blog post Email signature (web client) Add a professional touch by adding an email signature. Service features Manage project-based sales with project service capabilities (CRM Online) Estimate, quote, and contract work Plan and assign resources Enable team …