What is Microsoft Dynamics 365 CE?

 

Microsoft Dynamics CRM/365Microsoft Dynamics 365 Customer Engagement (CE) is a leading cloud-based customer relationship management (CRM) business solution that can help you drive sales productivity and improve the value of your marketing efforts through social insights, business intelligence, and campaign management.

Modules :

Sales: Help sales people to build strong relationships with their customers, take actions based on insights, and close sales faster.

Customer Service: Build great customer relationships by focusing on optimum customer satisfaction with the Customer Service apps. Customer Service provides many features and tools that organizations can use to manage the services they provide to customers.

Voice of Customer : Create and distribute surveys and store survey responses in Dynamics 365 along with other Dynamics 365 data. You can see your customer’s feedback history as you work on a sales prospect (lead) or resolve a service case. When a customer completes a survey, leads can be created automatically based on the feedback.

Field Service: Help organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they’re onsite with customers fixing issues.

Marketing: Marketing-automation application that helps turn prospects into business relationships. Includes a bundle of apps and solutions carefully selected to support marketing departments and coordinate with sales.

Project Service Automation: Help organizations efficiently track, manage, and deliver project-based services, from the initial sale all the way to invoicing

Portal :  Bring qualified expertise in web engagement and CMS frameworks with an integrated bundle of web portal solutions that add sophisticated content management, knowledge and case management, opportunity management, membership, profile, and self-service capabilities to Dynamics 365 CE

Versium PredictIncrease your marketing and sales effectiveness. Enhance your existing marketing process with predictive analytics that allow you to precisely target your campaigns

Business Benefits

Microsoft Dynamics 365 CE streamlines the way your employees communicate with customers and enhances their ability to collaborate.

Here’s why Microsoft Dynamics 365 CE is one of the most sought-after CRM solutions in the industry:

  • Assist customers anywhere, from any device
  • Build your network and deepen customer relationships with social insights
  • Create meaningful, personalized customer experiences to improve sales growth
  • Team collaboration helps your sales team sell as a team
  • Work smarter to close more deals by leveraging easy-to-design process flows
  • Use configurable dashboards and data visualization tools to gain actionable insights
  • Analyze your sales data and discover relevant information using interactive charts
  • Launch multi-phase marketing campaigns across multiple channels to enhance customer engagement
  • Offer responsive, relevant service across multiple channels on customers’ terms

What is the added value of Business Elements ?

Business Elements provides a full range of consultancy and assistance services for Microsoft Dynamics 365 CE projects:

  • Vision and strategy analysis
  • Project management
  • Software installation
  • Business process analysis and re-engineering
  • Functional requirements and gap analysis
  • Solution design
  • Platform customization and development
  • Integration with external systems
  • Training (Key-users, end-users, system administrators, …)
  • Support

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