What is Microsoft Dynamics CRM ?

Microsoft Dynamics CRM/365 is a cloud service that enables organizations with end-to-end business management in one system. It brings together ERP and CRM capabilities into applications that work seamlessly across sales, customer service, marketing, field service, project service automation, financials, operations, and customer insights. Each cloud application can be easily and independently deployed based on an organizational needs and can be continuously built on as those needs change. Dynamics 365 creates a unified experience across all apps with a Common Data Model. This allows organizations to freely integrate business processes within multiple technologies and extend their business processes. It is designed to empower employees, engage customers, optimize operations and transform business models.

What is the added value of Business Elements ?

Business Elements provides a full range of consultancy and assistance services for Microsoft Dynamics CRM/365 projects:

• Vision and strategy analysis
• Project management
• Software installation
• Business process analysis and re-engineering
• Functional requirements and gap analysis
• Solution design
• Platform customization and development
• Integration with external systems
• Training (Key-users, end-users, system administrators, …)
• Support

All our consultants have a broad Microsoft Dynamics CRM/365 experience and are Microsoft Certified Technology Specialists.
We use the Microsoft recommended Sure Step methodology for all our projects. We also created our own deliverables to document all projects steps, thanks to the experience gained during the implementation of more than 100 Microsoft Dynamics CRM/365 projects in various sectors.