Beyond RPA: The Role of AI and Hyperautomation in the Future of Work

For many years, companies have been trying to increase their productivity and efficiency by leveraging different Robotic Process Automation technologies. Today, the rise of Artificial Intelligence and Hyperautomation is revolutionising the future of work for companies, creating new opportunities for efficiency, productivity, and innovation.

Indeed, this revolution allows companies to go beyond classical RPA by increasing the automation potential to an extent where there are no more limits to what can be achieved. The combination of AI & Hyperautomation is closing gaps of RPA.

Data :

• Data doesn’t have to be structured to be automated.
• Data can now come from anywhere, from any source. Different components such as Power Apps, Power Pages and Copilot allow automation to start from any channel. The data can come directly from external users/clients or from internals.

Decision making, Process Intelligence

• Decision-making within automated processes is now smarter since hyperautomation bots can now take complexes decisions based on multiple features and characteristics.
• Processes are becoming more intelligent by leveraging multiple AI technologies such as AI-Builder (ie : sentiment analysis, text recognition, object detection, prediction, document analysis, …).
• Processes are now triggers on the “event-based” principle (new email, item added to sharepoint, …). Kick-off is no longer static (scheduled vs on-demand).

The fusion of Hyperautomation and AI enable companies to perform 360° automation. The model below shows how Microsoft Power Platform technologies make this possible by combining all the available technologies. From multiple entries (website, apps, chatbot, events) companies can automate end-to-end processes and even can gain insight from the full chain with intelligent reporting and process mining capabilities. The revolution has started.

Hyperautomation and AI in Financial Services: use case

As explained earlier, AI and Hyperautomation are transforming the way companies operate across industries. In financial services, these technologies streamline operations, enhance customer interactions, and improve decision-making, driving greater efficiency and innovation.

To explore these advancements in-depth, Business Elements Reply is hosting a webinar on Thursday, 20th March 2025, at 12 PM CEST. This session will provide valuable insights into how AI and Hyperautomation are reshaping financial services, helping organisations identify and prioritise automation opportunities. Additionally, attendees will have the opportunity to win a free assessment of their most promising automation use case.

Register now here.