Brussels & Dublin – 28th May 2020 – Business Elements and Solgari, the provider of the Dynamics 365 All-Channel Communications Solution, today announced their partnership to address the fast growing demand for flexible and scalable customer care solutions.
The need for flexible and scalable customer care solutions and sales in Financial Services is driving global demand for Microsoft Dynamics 365 & Solgari. “The onset of the COVID-19 crisis has made many companies in Belgium and Luxembourg think carefully about how they can use best of breed cloud solutions to drive operational flexibility across all areas of customer engagement. Solgari is a key Microsoft Independent Software Vendor (ISV), providing the All-Channel Cloud Communications as part of Dynamics 365 and meets so many customer requirements through a fully integrated solution. This fits perfectly with our vision of providing a guided and safe approach to help organizations transform data into intelligent relationships” added Laurent Deramaix, CEO at Business Elements.
This partnership will offer the following key benefits for our customers:
- your users have a device connected to the internet, simply login to Dynamics 365 and start using the D365 All-Channel Communications Solution.
- frictionless customer experience by enabling customers to communicate with the business on the channel of the customer’s choice – chat, SMS, voice, video, social media and messaging tools – while facilitating multiple channels in a single conversation.
- fully integrated solution residing within Dynamics 365.
- around financial services and privacy regulations such as credit card payments under PCI DSS, which is hugely relevant in the retail industry.
- providing a single data view of all your customers.
- versus alternative of using multiple disjointed vendor solutions
Speaking about the partnership, Ed Grant, CFO at Solgari says, “ Business Elements is one of the best Dynamics 365 partners in Western Europe and has a strong practice in the financial services space. The demand for secure, compliant and all function cloud communications solution has soared as companies have sought to provide customers a consistent experience while all sales and support agents are working from home. This is a long-term trend and we are delighted to bring our solutions together with Laurent and his team.”
Businesses in several sectors already use the solution; financial services, retail, utilities, manufacturing,…
About Business Elements
Business Elements is the market leader in providing solutions on Microsoft Dynamics 365 Customer Engagement, Microsoft Power Platform and Microsoft AI in the Belgium and Luxembourg Area. With over 70 experienced consultants, they offer a broad range of expertise on Customer Engagement, Power Platform, Artificial Intelligence and Digital Marketing.
As Microsoft Gold Partner and Microsoft Tier 1 Cloud Solution Partner, they also offer dedicated support services for our customers.
The Business Elements team combines business and technical knowledge with specific industries expertise (Finance, Insurance, Manufacturing, Public Sector, Members Associations and Interests Groups) to provide excellent results for organizations that intend to leverage their business with their solution technologies. For more information, please visit Business Elements
Business Elements Contacts
Audrey Imperiali – Sales Operations and Partnerships Manager
BE: +32 488 197 957
Kim Asselman – Client Partner
BE: +32 476 045 843
Solgari is a Premium Tier Microsoft Business Applications ISV partner, providing a Full Stack Cloud Communications and Contact Centre solution for Dynamics 365 customers. Our Dynamics 365 All-Channel Communications Solution is used by companies in 40 countries to date with demanding, secure, multi-channel needs, who are looking to increase efficiency, meet all related compliance requirements, and to delight customers who wish to engage on their preferred communications channel.
If you are interested in the customer outcomes from using these type of cloud software solutions, please review this 2 minute video Dynamics 365 All-Channel Solution.
Tamara Phelan – Head of EMEA
FR: +33 1 70 77 03 35
Nicolle Huntingford – Marketing Manager
UK: +44 808 238 9584