A leading cooperative insurance group in Belgium turned to hyperautomation to streamline the complex and manual process of taking over insurance contracts from external providers.

Client Profile

The client is a cooperative insurance group in Belgium, offering a wide range of insurance solutions to individuals, the self-employed, companies, institutions, and the public sector.

Initial Client Request

The client approached us to help them optimise and automate the handling of insurance contracts transfer from another insurance company to their own. This process involved a lot of document processing and manual data introduction within their ERP. They sought a solution which could take over the full processes from document gathering to the adequate actions in the ERP.

Challenges Faced by the client

• Document handling was time-consuming
• Manual processes were prone to human errors and time consuming.

Solution Provided

We implemented an AI-Powered Document Processing RPA Solution that:

• Read and understood insurance contracts (via Blue Prism)
• Extracted key information (via ABBYY Vantage)
• Fulfilled transfer based on an RPA workflow (via Blue Prism)
• Entered key information into the customer’s ERP (Via Blue Prism)

This solution resulted in faster contract processing, enhanced employee experience, and improved broker experience.