Dynamics 365
Contact Center
Give your customers fast, personalized, and connected service across every channel. With Dynamics 365 Contact Center, Business Elements Reply helps you build AI-powered, omnichannel experiences that scale with your business.
5 Reasons to use
Dynamics 365 Contact Center
In today’s experience economy, your contact center is more than a support function, it’s a brand differentiator. Here’s why leading companies are modernizing with Dynamics 365:
Engage customers on their preferred channels: voice, chat, email, SMS, and social; without switching tools. Agents handle all interactions from one intuitive workspace.
Empower agents with AI that listens, understands, and suggests next best actions in real time, improving speed, accuracy, and customer satisfaction.
AI routes each case to the best available agent and automates repetitive steps. Customers get faster resolutions while teams stay focused on complex needs.
End-to-end insights
Seamlessly integrates with Microsoft Teams, Power Platform, and Customer Insights, creating one connected, data-rich customer service environment.
Our approach
At Business Elements Reply, we blend technology with service design to create contact centers that customers love and agents thrive in:
Customer journey mapping
Analyze current service experiences and identify friction points.
Solution design & prototyping
Co-create with your teams to design personalized, scalable service processes.
Implementation & Copilot integration
Set up voice and digital channels, configure AI assistance, and automate key workflows.
Deployment & continuous optimization
Train agents, monitor adoption, and continuously refine the experience.
Business outcomes
Our clients unlock measurable value with Dynamics 365 Contact Center:
- 20–40% faster resolution times
- Increased customer satisfaction (CSAT and NPS)
- Reduced agent onboarding time
- Full visibility across channels and interactions
- AI-assisted agents delivering consistently better service
Download our brochure
Learn how Dynamics 365 Contact Center unlocks the future of work through our approach, key technologies, success stories, and how to get started.
Let’s Talk
Would you like to know more on Dynamics 365 Contact Center ? Connect with us to explore the latest applications and use cases
Use Cases
Would you like to know more on Dynamics 365 Contact Center ? Connect with us to explore the latest applications and use cases